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Consumers
Consumer Forum
Don’t Risk It!
Domestic Refrigeration and Air Conditioning
Refrigeration & Air Conditioning The Hidden Trade
Commercial & Industrial RAC
Home
Say No To Unlicenced or Unsafe Work – Lodge a Complaint Today
Notification of Refrigerant Loss
Create An Account
Membership Levels
Defence Trade Program
Shop
Fridgys Forum
Job Board
Meet The Team
Files
ARMA News Grid
ARMA NEWS
Contact Us
About Us
Privacy Policy
General Disclaimer
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Western Australia complaint against a contractor or unlicenced person
In response to many of ARMA's members we are now providing an online complaints form which is submitted to ARMA for processing prior to sending to the compliance team in the Western Australian regulatory body. Refrigerant loss record lodgement only, fill out the Notifcation of Refrigerant Loss Instead! https://www.arma.org.au/notification-of-refrigerant-loss/ Understanding the complaints process and what evidence is typically required. Seeing another person carrying out unlicenced work does not provide sufficient evidence should the department seek to escalate to court proceedings. Here are a few things to consider; Take a snapshot of any advertising of unlicenced work! Set your phone or camera to display time and date of pictures, it is not uncommon for unlicenced advertising to be removed before the department are able to follow up. Print advertising can also be used. There are typically 3 steps to consider: Step 1 advertising to do unlicenced work (Requires a snapshot of the individual advertising for evidence) letter of compliance will be issued. Step 2 contracting to do unlicenced work (Typically requires a statement from customer) complaint escalated. Step 3 carrying out unlicenced or unsafe work (hardest to prove that the individual did the work) repeated offences will be subject to further penalties (footnotes are documented referring to each previous offence) so if the person appears to have disregarded a letter to comply, lodge another complaint. Remember: The more evidence you can provide the greater the opportunity to stop unlicenced and/or unsafe works. Lodging a complaint today may save a life tomorrow - say no to unsafe work.
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Name
*
First
Last
Address
*
Contact Number
*
Email
*
Email
Confirm Email
Has refrigerant been lost from the system?
*
All Refrigerant Released.
Some Refrigerant Released.
No Refrigerant Released.
What was the type of refrigerant and amount ?
Please select all that apply
*
Refrigeration and Air Conditioning work
Electrical work
Plumbing work
Other
Please provide as much detail as possible of the person/contractor you are reporting, ie: Name, Business, Address; Contact Details; Licence Number
*
Please provide the location of the incident you are reporting if applicable.
Please describe the nature of your complaint ie: "What Occurred" - Unlicenced Work, Unsafe Work, Release of refrigerant into the environment
*
Have you previously lodged this/these complaints to the licencing regulator in your state and/or ARCtick?
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Yes
No
How many times have you lodged the above complaint/s?
Please provide any reference details for previously lodged complaints and if the complaint/s lodged were to either or both State and Commonwealth regulators.
The Compliance Team may need to contact you to discuss your complaint further.
*
Yes I can be contacted
No I cannot be contacted
Number of files to upload
1
2
3
4
Upload your 1st file
Upload your 2nd file
Upload your 3rd file
Upload your 4th file
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